Comments on: eMusic to departing subscribers: We won’t forget you (not) http://blog.hecker.org/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/ Trying to unite civility and truth in a few long blog posts Thu, 29 Jul 2010 14:12:35 +0000 hourly 1 http://wordpress.com/ By: perrypowell http://blog.hecker.org/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1103 perrypowell Thu, 07 May 2009 18:52:15 +0000 http://swindleeeee.wordpress.com/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1103 not much using not much using

]]> By: Frank Hecker http://blog.hecker.org/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1102 Frank Hecker Tue, 28 Oct 2008 19:43:45 +0000 http://swindleeeee.wordpress.com/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1102 Joyce: I'm not associated with eMusic; if you're having trouble with your eMusic subscription you'll need to context the eMusic customer service department directly. Joyce: I’m not associated with eMusic; if you’re having trouble with your eMusic subscription you’ll need to context the eMusic customer service department directly.

]]> By: Joyce eggemeyer http://blog.hecker.org/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1101 Joyce eggemeyer Tue, 28 Oct 2008 18:47:35 +0000 http://swindleeeee.wordpress.com/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1101 I am trying to canncel my subscription, cannot find out how to I am trying to canncel my subscription, cannot find out how to

]]> By: hecker http://blog.hecker.org/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1100 hecker Tue, 12 Aug 2008 23:00:45 +0000 http://swindleeeee.wordpress.com/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1100 To Robert Kennedy: I deleted your comment because a) this is not the eMusic customer service department and b) it's not a good idea to put credit card info (even partial) on a public site like this. Go to emusic.com and follow the link for customer service. To Robert Kennedy: I deleted your comment because a) this is not the eMusic customer service department and b) it’s not a good idea to put credit card info (even partial) on a public site like this. Go to emusic.com and follow the link for customer service.

]]> By: Harald Walker http://blog.hecker.org/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1099 Harald Walker Sat, 07 Oct 2006 12:35:43 +0000 http://swindleeeee.wordpress.com/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1099 Looks like eMusic is loosing some European customers. I got this offer from them: "Reactivate your eMusic subscription today and for a limited time your first month is free! (...) This limited time offer expires on October 13, 2006. By clicking the link above you will be reactivated into an eMusic Europe account. You will be entitled to one free month of eMusic at the plan level into which you reactivated. Note that the price of your subscription plan may have increased since the time you cancelled your account." Looks like eMusic is loosing some European customers. I got this offer from them: “Reactivate your eMusic subscription today and for a limited time your first month is free! (…) This limited time offer expires on October 13, 2006. By clicking the link above you will be reactivated into an eMusic Europe account. You will be entitled to one free month of eMusic at the plan level into which you reactivated. Note that the price of your subscription plan may have increased since the time you cancelled your account.”

]]> By: Paul http://blog.hecker.org/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1098 Paul Tue, 03 Oct 2006 15:27:00 +0000 http://swindleeeee.wordpress.com/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1098 There used to be a third party utility (I think it was called myCollection and I think it was written in Perl) that would download a list of your entire collection from emusic and put it in a csv file. I think it also had a function where it would check the files on your machine vs. the csv file to see if your collection was complete. I am no longer a member of emusic, but I think I'm missing some mp3's from my collection. I'd like to check my collection vs. all my downloadable files and re-instate my account before I don't have access to my old downloads anymore. Does anyone know where I can get this utility and if it is still functional? There used to be a third party utility (I think it was called myCollection and I think it was written in Perl) that would download a list of your entire collection from emusic and put it in a csv file. I think it also had a function where it would check the files on your machine vs. the csv file to see if your collection was complete. I am no longer a member of emusic, but I think I’m missing some mp3′s from my collection. I’d like to check my collection vs. all my downloadable files and re-instate my account before I don’t have access to my old downloads anymore. Does anyone know where I can get this utility and if it is still functional?

]]> By: david http://blog.hecker.org/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1097 david Mon, 25 Sep 2006 18:59:20 +0000 http://swindleeeee.wordpress.com/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1097 A friend (and fellow eMusic subscriber) pointed out that because of the "backup" potential, the longer you've maintained a subscription, the more valuable it becomes. That is, if you've been using all of your allotment each month, after two years you'll have an eMusic library of nearly 1,000 songs. (Under the 40-a-month plan.) While a back-up system for those songs isn't -- by itself -- worth $9.99 a month, I think it figures into the decision-making process. Offering the ability to re-download the music probably costs eMusic relatively little. (I don't think they have to pay labels for later downloads so it's pretty much just the bandwidth expenses.) Yet it probably keeps some subscribers from ever canceling. Seems like a smart business decision. A friend (and fellow eMusic subscriber) pointed out that because of the “backup” potential, the longer you’ve maintained a subscription, the more valuable it becomes.

That is, if you’ve been using all of your allotment each month, after two years you’ll have an eMusic library of nearly 1,000 songs. (Under the 40-a-month plan.) While a back-up system for those songs isn’t — by itself — worth $9.99 a month, I think it figures into the decision-making process.

Offering the ability to re-download the music probably costs eMusic relatively little. (I don’t think they have to pay labels for later downloads so it’s pretty much just the bandwidth expenses.) Yet it probably keeps some subscribers from ever canceling. Seems like a smart business decision.

]]> By: Frank Hecker http://blog.hecker.org/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1096 Frank Hecker Fri, 22 Sep 2006 20:07:20 +0000 http://swindleeeee.wordpress.com/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1096 If people don't download their full quote per month then this raises the revenue that eMusic is getting per-track. For example, if a person on the Basic plan ($9.99 per month) downloads only 20 tracks instead of 40 then in effect they are paying eMusic $0.50 per track, not $0.25. This means more profit for both eMusic and the labels. (As I understand it, eMusic has revenue sharing arrangements with labels where they get a percentage of the per-track revenue.) It also provides more money to cover per-track fixed costs, most notably the so-called mechanical royalties paid to music publishers (distinct from the labels). If everyone downloaded all the tracks they possibly could given their subscription, per-track revenue would drop, there would be less profit for eMusic and the labels, less money to cover mechanical royalties, and in general it would be a much less attractive business proposition for eMusic. If people don’t download their full quote per month then this raises the revenue that eMusic is getting per-track. For example, if a person on the Basic plan ($9.99 per month) downloads only 20 tracks instead of 40 then in effect they are paying eMusic $0.50 per track, not $0.25. This means more profit for both eMusic and the labels. (As I understand it, eMusic has revenue sharing arrangements with labels where they get a percentage of the per-track revenue.) It also provides more money to cover per-track fixed costs, most notably the so-called mechanical royalties paid to music publishers (distinct from the labels). If everyone downloaded all the tracks they possibly could given their subscription, per-track revenue would drop, there would be less profit for eMusic and the labels, less money to cover mechanical royalties, and in general it would be a much less attractive business proposition for eMusic.

]]> By: derek http://blog.hecker.org/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1095 derek Fri, 22 Sep 2006 19:55:05 +0000 http://swindleeeee.wordpress.com/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1095 Why would eMusic's business model depend on "the average subscriber not downloading their full quota each month"??? What difference does it make how many tracks are downloaded, as long as the customer remains a continuous subscriber? Is it a bandwidth issue? Anyhoo, the fact that my old account data won't stay around if I cancel won't stop me from cancelling. I'm not going to keep paying month-to-month if I can't find anything I want to download. Why would eMusic’s business model depend on “the average subscriber not downloading their full quota each month”??? What difference does it make how many tracks are downloaded, as long as the customer remains a continuous subscriber? Is it a bandwidth issue?

Anyhoo, the fact that my old account data won’t stay around if I cancel won’t stop me from cancelling. I’m not going to keep paying month-to-month if I can’t find anything I want to download.

]]> By: Frank Hecker http://blog.hecker.org/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1094 Frank Hecker Thu, 21 Sep 2006 14:30:56 +0000 http://swindleeeee.wordpress.com/2006/09/21/emusic-to-departing-subscribers-we-wont-forget-you-not/#comment-1094 Interesting. This may then be a good example of eMusic informally continuing the past policy, but laying the legal ground work for it to be more restrictive in how it treats departing subscribers in the future, should it decide to do so. As Harald Walker noted (but I neglected to mention), in the past the message from eMusic was "If you would like to reactivate your eMusic account at any time, ...", which constituted an implied commitment to retain a subscriber's data forever. Interesting. This may then be a good example of eMusic informally continuing the past policy, but laying the legal ground work for it to be more restrictive in how it treats departing subscribers in the future, should it decide to do so. As Harald Walker noted (but I neglected to mention), in the past the message from eMusic was “If you would like to reactivate your eMusic account at any time, …”, which constituted an implied commitment to retain a subscriber’s data forever.

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